If you’ve ever run a route from inside a generic field-service tool, you’ve felt it. Buttons in the wrong places. Workflows that assume a 90-minute job at one address. Invoicing that wants to send a $1,400 estimate when you’re trying to bill $25 for a recurring monthly clean.
Bin cleaning isn’t HVAC. The physics are different, and the software has to be different.
Stops are dense, fast, and almost identical
A bin cleaning tech hits 40 to 70 stops a day. The job at each stop takes three to seven minutes. The notes per stop are short. The proof is a photo, not a paragraph.
A generic FSM tool wants you to schedule one job at a time on a calendar. Useless. We schedule the route, and the stops fall out of it.
The customer relationship is recurring
Plumbing is one-and-done. Bin cleaning is monthly or quarterly forever. That changes everything downstream:
- Card-on-file is the default, not the exception.
- Reminders need to ride on the schedule, not the job.
- Reviews come at month-end, not after each visit.
The proof is photographic
Customers want to see a clean bin. The tech wants to prove the bin was clean. Disputes get settled by photos, not invoices. Software that hides photos two clicks deep loses every time.
So what does that mean
It means the dashboard you stare at all day should look like a route. Not a calendar. Not a Kanban. A route.
That’s what we’re building.