Help center
How to run BinBros.
We're still writing the long-form guides — they'll land here as
we onboard our first operators. In the meantime, the topics we
cover are below. Stuck on any of them? Email
support@binbros.app
— a real person answers, usually within the hour.
Getting started
- Importing your customer list
- Setting up your service area
- Connecting Stripe for billing
- Inviting your first crew member
Routing & dispatch
- How the optimizer sequences your day
- Locking a stop to a time window
- Re-optimizing mid-route
- Multi-region dispatch
Customer messaging
- Heads-up texts: timing & copy
- Setting per-customer quiet hours
- Review asks (and when to skip)
- Replies & the unified inbox
Billing
- Recurring vs. one-off jobs
- Card-on-file & dunning
- QuickBooks Online sync
- Refunds & disputes
Tech app
- Offline mode: what works, what doesn't
- Photo proof: best practices
- Skipping & rescheduling a stop
- Switching regions on mobile
Account & security
- Roles and permissions
- Two-factor authentication
- Exporting your data
- Closing your account
Need help with something specific?
Email
support@binbros.app
and we'll get back to you — usually within the hour.
